Please read the following terms of service ("Terms of Service") carefully before using the Monitis Services or Software. These terms of service are a legally binding contract between Subscriber and TeamViewer US (as defined below) and govern all use of the Monitis services, software and any associated documentation, both online and offline.

By clicking 'I accept', registering with Monitis or using the Monitis Service or Software, Subscriber agrees to all of the terms and conditions set out in these Terms of Service. Subscriber can then proceed to the Monitis secure server to complete the registration and submit payment details. If Subscriber does not agree to any of these Terms of Service, subscriber is prohibited from use of the Monitis Services or Software.

1. Definitions

"Account" means the account established with Monitis and located upon the Infrastructure, created and maintained by Subscriber in order to access the Services.

"Device" means Windows® or non-Windows servers, workstations, computers or any mobile devices upon which or through which the Services or any Software are used and / or installed.

"TeamViewer US, Inc." means TeamViewer US, a Delaware corporation if the Service is sold to a Subscriber located in USA, South America, Canada and Monitis CJSC, a company organized under the laws of Armenia if the Service is sold to a Subscriber located in the European Union or elsewhere other than USA, South America or Canada (collectively TeamViewer US), provided that the companies shall at all times only be severally liable for any obligations under these Terms of Service.

"TeamViewer US Affiliates" means the affiliated entities within TeamViewer US group of companies, its employees and third party suppliers and licensors.

"Infrastructure" means the technical systems, hardware and all connected devices of Monitis or its third party suppliers.

"Virus or Malware" means programming or software code designed to damage, destroy or otherwise interfere with programs, software, and/or devices, including, but not limited to: Trojan horses; any Windows temporary files of any kind (including, without limitation, any *.p or ~*.* files); worms, and / or corrupted files.

"Order" means the agreement to purchase Monitis Services as between Subscriber and TeamViewer US or Subscriber and / or authorized reseller of Monitis Services.

"Services" means the various services and components thereof, the Software, any documentation both on and offline, as well as any modifications, derivatives, updates or upgrades as may be offered by for the Monitis product from time to time, and which are subscribed to by the Subscriber via a Subscription. A Subscriber may choose to subscribe to one or more Services under his or her Subscription as may be offered by TeamViewer US for the Monitis product from time to time.

"Software" means any downloadable client software which is provided solely for the purpose of accessing the Services, including the Monitis agent.

"Subscriber" or "You" means an individual or entity (including that entities' parent or affiliated companies) to which Services are provided by and as agreed to by TeamViewer US.

"Subscription" means the non-exclusive, non-transferable right to use the Services, as ordered by Subscriber pursuant to an Order, subject to the terms of these Terms of Service and the full and timely payment of the Subscription Fees.

"Subscription Fees" means the fees payable in respect of an Order.

2. Subscription

Subject to these Terms of Service, Subscriber may use the Services only in accordance with any written communication by TeamViewer US to Subscriber, including the Order and any then-current product documentation as posted on from time to time. TeamViewer US shall make commercially reasonable efforts to provide the Monitis Services to Subscriber. These Terms of Service apply to the Subscriber that uses the Services or that installs, otherwise uses or permits the installation of the Software on one or more Devices as owned, operated or overseen by them to facilitate the provision of monitoring, reporting, or any other Monitis Services provided to Subscriber by TeamViewer US. Throughout the Subscription period, unless terminated in accordance with the terms herein, TeamViewer US grants Subscriber the rights to use the Monitis Services as set forth herein but only if Subscriber complies with all of these Terms of Service.

Subscriber grants permission to TeamViewer US to download files from any Device monitored by the Monitis Services as part of Subscriber's Subscription. Subscriber understands that the operation of the Monitis Services will involve repeated access by the Monitis Services to any Device monitored as part of Subscriber's Subscription.

3. Account, security

TeamViewer US respects our customers' privacy and the terms of TeamViewer US' Privacy Policy can be found at To access and use the Services, Subscriber must create an Account that is protected by a username and password and Subscriber must keep any passwords and other Account details secret. Subscriber agrees to provide TeamViewer US with accurate and complete information when registering for a Monitis Account and at all times thereafter. TeamViewer US must be promptly notified if changes to Subscriber's information occur.

Subscriber acknowledges and agrees that it is responsible for providing the following: (i) all equipment, such as a computer and modem, necessary to access the Internet; (ii) its own access to the Internet; (iii) any backup and file retention and (iv) payment of all telephone or other fees associated with such access.

Subscriber is solely responsible for access to, content in or sharing and use of its Account. TeamViewer US shall not be liable for any loss or damage arising from any access to, or sharing and use of Subscriber's Account. In the event that Subscriber believes or suspects there has been any unauthorized access to the Account, Subscriber must notify TeamViewer US immediately by email to

4. Payment terms

The Service is a Subscription service is billed in advance on a monthly or yearly basis and is non-refundable. There will be no refunds or credits for partial months or years of service, upgrade/downgrade refunds, or refunds for months or years unused by an Account.

For any upgrade in plan level, Subscriber will be charged the prorated amount till next billing cycle and the new full rate on Subscriber's next billing cycle.

For any downgrade in plan level, Subscriber will be charged the new rate commencing upon Subscriber's next billing cycle.

Downgrading Subscriber's Subscription Service may cause the loss of content, features, or capacity of your Account. TeamViewer US does not accept any liability for such loss.

TeamViewer US reserves the right to change the prices for the Monitis product and any connected extra services at any time.

The Subscription begins at the time the Subscriber's Subscription is activated by TeamViewer US (other than on a trial basis) and thereafter continues in effect until the date of termination as set forth hereinafter. A Subscription may terminate in whole or in part, due to (i) Subscriber's cancellation, or breach of any of these Terms of Service - including non-payment of any Subscription Fees when due; or (ii) upon expiration of the respective Service term subscribed to by Subscriber in the relevant Order and receipt by TeamViewer US of a written notice of non-renewal from Subscriber at the latest 7 days prior to end of the respective Service term. If TeamViewer US receives no written non-renewal notice from Subscriber within the period set forth above, the Service will automatically renew for an additional Service term. Subscription Fees are non-refundable if Subscriber cancels or the Subscription is terminated for cause. As of the effective date of cancellation or termination and the expiration of a period of 14 days thereafter, Subscriber shall no longer be able and shall have no further right to access or use the particular Services which have been cancelled or terminated. All licenses granted hereunder shall be term licenses for the term set forth in the relevant Order.

5. Grant of right of use

During a Subscription period, and subject to the due payment by Subscriber and receipt by TeamViewer US of all due and payable Subscription Fees, TeamViewer US grants Subscriber a revocable, limited, non-transferable, non-exclusive license to access the Services and use of the Software pursuant to these Terms of Service. Subscriber may install multiple copies of the Software on different Devices for the sole purpose of (i) installing them on Devices to be monitored in the course of the provision of the Services and (ii) in accordance with a Subscriber's permitted usage. These Terms of Service cover any updates, new releases or enhancement(s) of the Services and / or Software, which TeamViewer US may make available to Subscriber from time to time in its sole discretion. Subscriber may make 1 (one) copy of the Software for back-up or archival purposes only.

Subject to the terms and conditions of these Terms of Service, TeamViewer US shall use commercially reasonable efforts to provide the Monitis Services twenty-four (24) hours a day, seven (7) days a week throughout the Subscription term of the applicable Order. Subscriber agrees that from time to time the Monitis Services may be inaccessible or inoperable for various reasons, including (i) equipment malfunctions; (ii) periodic maintenance procedures or repairs which TeamViewer US may undertake from time to time; or (iii) causes beyond the control of TeamViewer US or which are not reasonably foreseeable by TeamViewer US, including interruption or failure of telecommunication or digital transmission links, hostile network attacks or network congestion or other failures (collectively "Downtime"). TeamViewer US shall use commercially reasonable efforts to provide twenty-four (24) hour advance notice to Subscriber in the event of any scheduled Downtime.

6. Termination

Subscriber is solely responsible for properly cancelling Subscriber's PayPal account. An email or phone request to cancel Subscriber's account can be considered in case of using payment methods other than PayPal. For payments using PO (checks and wire transfers); Subscriber should notify TeamViewer US regarding cancellation at least 2 weeks before Subscriber's renewal date otherwise the full payment should be made for the next cycle. Subscriber can cancel Subscriber's Account at any time by logging in to Subscriber's PayPal account but no refunds will be provided for any prepaid amounts.

All of Subscriber's content will be immediately deleted from the Services upon cancellation. This information cannot be recovered once Subscriber's Account is cancelled.

If Subscriber cancels the Services before the end of Subscriber's current paid up month or year, Subscriber's cancellation will take effect immediately and Subscriber will not be charged again.

6.1 Termination of Monitis Free Plan Accounts

TeamViewer US reserves the right to suspend or discontinue any Subscriber's account on Monitis Free Plan and refuse any and all current or future use of the Monitis Services, for any reason at any time. Such termination of the Monitis Services will result in the deactivation or deletion of the Account and the forfeiture and relinquishment of all content in Subscriber's account on Monitis Free Plan. TeamViewer US reserves the right to terminate any Account on Free Plan that is inactive for a continuous period of 6 months upon prior notice of such termination. All of Subscriber's content will be immediately deleted from the Services upon cancellation. This information cannot be recovered once Subscriber's Account on Free Plan is cancelled.

7. Support

During a Subscription period, TeamViewer US will provide Subscriber with the support described in this paragraph ("Support") on a local office hour's basis. In TeamViewer US' sole determination, Support shall consist of: (i) telephone or electronic support to Subscriber in order to help Subscriber locate and, on Subscriber own, correct problems with the Services and / or (ii) supplying extensions, enhancements and other changes that TeamViewer US may make to the Monitis Services from time to time and which is made publicly available, without additional charge, to other Subscribers of the Monitis Services that are enrolled in Support. Once the Subscriber terminates the subscription, no ongoing services will be available to the Subscriber.

8. Subscriber's conduct, content of data

Subscriber must comply at all times with any and all applicable local, state, federal international laws and treaties laws.

Subscriber warrants that it has obtained sufficient consent and rights (i) to access any third party's or end user's systems or networks, and (ii) to access, use and store all data and files on the Infrastructure or otherwise use via the Services such data and information. You shall not upload or otherwise provide, and TeamViewer US reserves the right, with or without notice to you, to remove any data and files from its Infrastructure that TeamViewer US, in its sole discretion, believes or suspects is:
(a) Virus or Malware,
(b) illegal, libelous, abusive, threatening, harmful, vulgar, pornographic, obscene,
(c) used for the purpose of: spamming, chain letters or the use or dissemination of objectionable material of any kind or nature,
(d) used in such a manner as to cause offense, defame or harass, or
(e) used to infringe the intellectual property rights or any other rights of any third party.

9. Consent to use data

Subscriber's privacy is important to TeamViewer US, and TeamViewer US shall abide by its Privacy Policy, which can be found at However, TeamViewer US reserves, in its sole discretion, the right to (i) monitor and access the Account and / or remove any data or content of data or files stored on its Infrastructure, and (ii) suspend or terminate the Account and / or Subscriber's access to the Monitis Services in the event that TeamViewer US believes or suspects that any of the terms of the preceding paragraph or any of these Terms of Service have been breached or contravened.

TeamViewer US and TeamViewer US' Affiliates collect, process and use your data for the implementation and processing of the contractual relationship with you, in particular for successfully providing the Monitis Services to you. Beyond that, Subscriber's data will not be used without prior consent, in particular, for advertising purposes. Non-personal data may be collected automatically to offer Subscriber first-class service, especially to facilitate and improve the provision of software updates, Support, Content and other services to Subscriber.

10. Data protection

Each party shall comply with its respective obligations under applicable data protection laws ("DPL"). Neither party shall do any act that puts the other party in breach of its obligations as per this Section, nor shall anything in these Terms of Service be deemed to prevent any party from taking any action it reasonably deems necessary to comply with DPL. Subscriber agrees that during the course of these Terms of Service: (i) in respect of data Subscriber collects, accesses or otherwise uses, Subscriber alone shall determine the purposes for which and the manner in which personal data is, or will be, processed; (ii) Subscriber is the data controller in respect of all personal data which the Subscriber may process; and (iii) Subscriber consents and, in the event Subscriber processes any third party data, has obtained the consent from such third party, to send its personal data to TeamViewer US in countries outside the USA or European Union. TeamViewer US agrees that, with Subscriber's express consent, it is the data processor in respect of the personal data processed as provided by Subscriber. Subscriber warrants and undertakes that any instructions given by Subscriber to TeamViewer US will at all times be in accordance with the requirements of DPL. Subscriber shall fully indemnify TeamViewer US against any loss, damages, liability and costs (including attorneys' fees) incurred by TeamViewer US as a result of any breach of DPL by Subscriber.

TeamViewer US shall comply with requests for information from legitimate judicial, legal or regulatory authorities or pursuant to any court order or a subpoena, discovery request or other lawful process that TeamViewer US receives. TeamViewer US may comply with these subpoenas or court orders with or without notice to Subscriber. Subscriber agrees that TeamViewer US may disclose any information held about Subscriber or via Subscriber to legitimate or legal authorities. For more information regarding how TeamViewer US uses your data, please see TeamViewer US privacy policy, which can be found at

11. Restrictions/fair usage

Except as otherwise expressly provided under these Terms of Service, Subscriber shall have no right and Subscriber shall not permit any third party to: (i) harm, disrupt or otherwise engage in activity that diminishes the Monitis brand, Services, or Infrastructure; (ii) use the Monitis Services in a manner that results in excessive bandwidth or storage or exceeds the permitted usage, as solely determined by TeamViewer US, (iii) transfer, assign or sublicense the limited rights granted to Subscriber in these Terms of Service to any other person, or entity, or use the Services other than as authorized; any such attempted transfer, assignment, sublicense or unauthorized use shall be void; (iv) make error corrections to or otherwise modify or adapt the Monitis Service or decompile, decrypt, disassemble, reverse engineer or attempt to reconstruct or discover any source code or underlying ideas, algorithms, file formats or programming or interoperability interfaces of the Monitis Services or of any files contained or generated using the Services by any means whatsoever or otherwise reduce the Services to human-readable form, except to the minimum extent expressly permitted under applicable law notwithstanding this restriction; (v) use or permit the Monitis Services to be used to perform services for third parties, whether on a service bureau or time sharing basis or otherwise, without the express written authorization of TeamViewer US; or (vi) attempt to alter, circumvent or provide the method or means to circumvent any disabling mechanism in the Monitis Services; or (vii) use the Services in any manner not expressly authorized herein; or (viii) alter, remove or fail to reproduce any proprietary notices from the Monitis Services; or (ix) misrepresent any person or entities' identity, impersonate any person or attempt to gain access to any Monitis Account, the Infrastructure or the networks or property of any third person, without authorization.

Fair Usage - TeamViewer US reserves the right to impose any and all limitations and restrictions as TeamViewer US deems necessary, at its sole discretion, if it deems that a User's activity on the Monitis platform is in excess of expected fair usage of the Monitis Service and may cause a degradation of Service to other users.

Subject to this Fair Usage Policy, the number of “click”, “clickandwait”, "refresh" "goBack" and “open” commands in a Transaction monitoring script is limited to 30 in total.

Server/Device monitors are subject to a fair usage limit of 20 monitors per agent. If there is a need to exceed this limit, Subscriber should contact the Monitis Sales team at

12. Service updates

Some Monitis Services require, for optimum use, and TeamViewer US may provide to Subscriber, in a number of formats (feeds, definition files etc.), content that is automatically synchronized or updated from time to time with Monitis' servers or systems ("Content"). Such Content may be provided for a limited time, from time to time, in accordance with an applicable Service. Subscriber consents that the respective Services will automatically contact TeamViewer US to receive Content and, in addition, if and when any of the following events occur: (i) the Service is successfully installed by Subscriber, (ii) Subscriber fails to install the Service successfully, (iii) the Service has been successfully configured and / or, (iv) the Service is uninstalled. Subscriber acknowledges and consents that any data collected may be sent to any TeamViewer US office or TeamViewer US Affiliate for processing in locations, depending on location of Subscriber, throughout the USA or the European Union in accordance with the provisions of section 10. You may be required to download Software and the Services may automatically update the Software installed on any Device when a new version is available.

The Service may include certain communications from TeamViewer US, such as service announcements, administrative messages and newsletters. Subscriber understands that these communications shall be considered part of using the Monitis Services and that Subscriber will not be able to opt out of receiving them. Further, TeamViewer US reserves the right to send electronic mail to Subscriber, informing you of changes or additions to the Terms of Service.

13. Intellectual property rights

The Services are protected by world-wide copyright, trademark, patent and other intellectual property laws and treaties and belong to TeamViewer US, its licensors and any applicable TeamViewer US Affiliate. Subscriber acknowledges that (i) rights in the Monitis Services are licensed (not sold) to Subscriber, and (ii) that Subscriber shall have no rights or title in, or to, the Monitis Services other than the right to use them in accordance with the terms of these Terms of Service and (iii) Open Source and / or third-party software may be incorporated into the Services. TeamViewer US, its licensors and any applicable third parties, own all title, copyright, and other intellectual property rights in and to the Monitis Services. The Monitis Services, in all formats existing, are a trade secret of and proprietary to TeamViewer US, its suppliers and / or licensors, including but not limited to, the specific internal code, design and structure of individual programs and software, the display and associated interface information. Subscriber shall not disclose the confidential aspects of the Monitis Services to third parties.

14. Third party components, open source

Part of the Monitis Services may incorporate third party proprietary software and / or services. If and to the extent such third party services or software are an integral part of the Services, such third parties shall be deemed TeamViewer US Affiliates and these Terms of Service shall apply to such TeamViewer US Affiliates. If and to the extent Subscriber contracts independently with independent third parties, the terms of such third party contract shall apply to the relationship between Subscriber and such independent contractor and TeamViewer US shall have no liability in respect thereof. In addition, part of the Services may incorporate and consist of third party open source software ("Open Source"), which Subscriber may use under the terms and conditions of the specific license under which the open source software is distributed. Subscriber agrees that Subscriber will be bound by any and all such license agreements. Title to software remains with the applicable licensor(s). Any Open Source provided with or contained in the Services is provided by TeamViewer US "AS IS" and without any warranty of any kind.

15. Service evaluations and freeware

With TeamViewer US' consent Subscriber may evaluate the Monitis Services for up to thirty (30) days at no cost. Subscriber may evaluate the Monitis Services only to determine whether to purchase the Monitis Services. Subscriber may only evaluate the Monitis Services once. At the end of the evaluation period, Subscriber must either purchase the Monitis Services or cease all use of such Services. Subscriber's use of the Services during an evaluation period or for any Monitis Service that is offered as freeware shall be without warranty of any kind and is provided "AS IS". TeamViewer US has no duty to provide Support to Subscriber during any evaluation period or for any Monitis Service offered as freeware.

16. Beta testing

Beta versions of Services may be provided to Subscriber. If and to the extent such beta versions are provided to Subscriber, they are provided without warranty of any kind, "AS IS" and subject to the Confidentiality conditions above. Such provision is done only for the purpose of assisting TeamViewer US with testing functionality or compatibility and on the express condition that Subscriber provides TeamViewer US with truthful, accurate and complete feedback, comments, and analysis in whatever format Subscriber may wish ("Contribution"). Subscriber expressly acknowledges that Subscriber participation in any beta testing is undertaken by Subscriber on a volunteer basis and that Subscriber shall have no right in the beta Services or Contribution, whether in original form (as provided to Subscriber) or in respect of any derivative work (whether or not based upon, in whole or in part, on any participation or feedback Subscriber may make). Notwithstanding the foregoing, Subscriber agrees to grant to TeamViewer US a worldwide, irrevocable, royalty - free, perpetual, transferable license to commercially use, exploit and sub-license in TeamViewer US' sole discretion, any and all Contributions.

17. Disclaimer of warranties

The services are provided to Subscriber on an "AS IS" and "AS IS AVAILIBALE" basis. To the maximum extent permitted by applicable law, this warranty and the remedies herein are exclusive and in lieu of all other warranties and remedies, whether oral, express, implied or statutory including without limitation, warranties of fitness for a particular purpose, merchantability, warranties for latent or hidden defects. TeamViewer US does not warrant that the specifications or functions contained in the services will meet Subscriber's requirements, or that the operation of the services will be uninterrupted or error-free, or that defects in the services will be corrected. Furthermore, TeamViewer US does not warrant or make any representations regarding the use or the results of the use of the services provided in respect of its correctness, accuracy, reliability, or otherwise. If this exclusion is not permitted by law, TeamViewer US limits any express, statutory or implied warranties as to duration to the extent of this limited warranty and the repair or replacement remedy as determined by TeamViewer US in its sole discretion.

18. Limitation of liability

To the maximum extent permitted by applicable law, in no event shall TeamViewer US or TeamViewer US' agents be liable for any special, incidental, indirect, or consequential damages whatsoever (including, but not limited to, damages for loss of profits or confidential or other information, for business interruption, for personal injury, for loss of privacy, for failure to meet any duty including of good faith or of reasonable care, for negligence, and for any other pecuniary or other loss whatsoever) arising out of or in any way related to the use of or inability to use the services, the provision of or failure to provide support services, or otherwise under or in connection with any provision of these terms of service, under any theory of law or fault of TeamViewer US or any of TeamViewer US' agents, and even if TeamViewer US or any of TeamViewer US' agents has been advised of the possibility of such damages. This limitation shall not apply to death or personal injury claims. TeamViewer US exlcudes any liability for failure to repair any services.

Notwithstanding the foregoing, the maximum cumulative liability that TeamViewer US shall incur hereunder, whether arising by statute, contract, tort or otherwise, shall be limited to the actual price paid by subscriber to TeamViewer US for the respective service which forms the basis of the claim during the twelve month period prior to the date when the applicable claim arose.

19. Indemnification

Subscriber agrees to indemnify, defend, and hold TeamViewer US and TeamViewer US' Affiliates, harmless from and against any and all damages, fines, penalties, assessments, liabilities, losses, costs and expenses (including attorneys' fees, expert fees and out-of-pocket expenses) in connection with (i) Subscriber's use of the Services, (ii) Subscriber's violation of these Terms of Service, (iii) Subscriber's violation of any third-party rights, including any intellectual property rights, (iv) Subscriber's misuse or fraudulent use of credit and debit cards, (v) any claims that the Services or any party thereof were exported or otherwise shipped or transported by Subscriber in violation of applicable laws, rules and regulations, or (vi) any claim of misuse of the Services, including but not limited to any claim that Subscriber is storing illegal files or data in its Account.

20. Modifications

TeamViewer US may change these Terms of Service from time to time without prior notice. The current Terms of Service are always available at Upon any change in the terms and conditions of these Terms of Service, TeamViewer US will notify you by posting the changes as a start-up screen following your account log-on. If Subscriber agrees to be bound by the changes, Subscriber must again click the "I Accept" button on this start-up screen. If Subscriber does not click the "I Accept" button, the previously accepted version of the Terms of Service shall continue to govern.

21. Effect of termination

Without prejudice to any other rights, TeamViewer US may suspend or terminate, in part or in whole, without notice, Subscriber's use of the Monitis Services and these Terms of Service if Subscriber does not abide by its terms, in which case Subscriber must cease all use of the Monitis Services, destroy all copies (including any components) of the Monitis Services, or, at TeamViewer US' request, return such copies to TeamViewer US. Sections7, 8, 10, 12, 14, 18, 19, 21, 22 and 31 shall survive any termination of these Terms of Service.

22. Entire agreement

These Terms of Service (as may be amended by time to time) is the entire agreement between Subscriber and TeamViewer US relating to the Monitis Services and the Support Services (if any) and they supersede all prior or contemporaneous oral or written communications, proposals and representations with respect to the Services or Support services. To the extent the terms of any policies or programs conflict with the terms of these Terms of Service, the terms of these Terms of Service shall prevail and control. In addition, the terms set out in these Terms of Service shall prevail and control over any and all additional or conflicting terms or provisions contained in any document of Subscriber's, whether set out in an Order or alternative license, and any and all such additional or conflicting terms shall be void and shall have no effect. If these Terms of Service are translated into a language other than English and there are conflicts between the translations, the English version shall prevail and control.

23. Governing law

(a) If Subscriber purchased the Services in or are habitually resident within the USA, South America or Canada, these Terms of Service shall be governed by, subject to and construed in accordance with the laws of the State of New York, excluding its conflict of laws provisions and the parties unconditionally and irrevocably consent to the exclusive jurisdiction of the courts located in New York County, New York, or (b) If Subscriber purchased the Services in or is habitually resident elsewhere, these Terms of Service shall be governed by, and construed in accordance with, the laws of England and Wales and the parties unconditionally and irrevocably consent to the exclusive jurisdiction of the courts located in London, England, and the parties waive any objection with respect thereto, for the purpose of any action, suit or proceeding arising out of or relating to these Terms of Service or the transactions contemplated hereby.

The parties unconditionally waive their respective rights to a jury trial for any claim or cause of action based upon or arising out of, directly or indirectly, these Terms of Service.

24. Publicity

Subscriber agrees that TeamViewer US may refer to the name of Subscriber name or corporation as a customer of Monitis, both internally and in externally published media. Subscriber may opt out of this by sending a request to

25. Export controls and economic sanctions

Subscriber acknowledges that the Service and related technical data (collectively Controlled Technology) are subject to the import and export control and economic sanctions laws of the European Union and the United States, specifically the U.S. Export Administration Regulations (EAR) and the laws of any country where Controlled Technology is imported or re-exported. Subscriber agrees to comply with all relevant laws and will not export, re-export, or transfer any Controlled Technology in contravention of EU or U.S. law nor to any restricted country, entity, or person for which an export license or other governmental approval is required. Subscriber further agrees that it will not export, transfer, or sell any Controlled Technology for use in connection with chemical, biological, or nuclear weapons, or missiles, drones or space launch vehicles capable of delivering such weapons.

Subscriber represents that it is not (i) a Restricted Party; (ii) currently engaging in any transaction, activity or conduct that could result in a violation of applicable Sanctions and warrants that it will not make available the Controlled Technology directly or indirectly, to, or for the benefit of, any Restricted Party.

Section 25 shall only apply to the Subscriber to the extent that the provisions herein would not result in any violation of, conflict with or liability under EU Regulation (EC) 2271/1996 or a similar antiboycott statute.

Restricted Party means any person (i) designated on any Sanctions List, (ii) that is, or is part of, a governmental authority of a Sanctioned Territory, (iii) owned or controlled by, or acting on behalf of, any of the foregoing, (iv) located, organized, or resident in, or operating from, a Sanctioned Territory, or (v) otherwise targeted under any Sanctions.

Sanctioned Territory means any country or other territory subject to a general export, import, financial or investment embargo under Sanctions, which countries and territories, as of the date of this Agreement, are Cuba, Iran, North Korea, Sudan and Syria.

Sanctions means economic or financial sanctions or trade embargoes or other comprehensive prohibitions against transaction activity pursuant to anti-terrorism laws or export control laws imposed, administered or enforced from time to time by the US, EU, UN, or any country where Controlled Technology is imported or re-exported.

26. Taxes

Any sales, use, value added or other taxes (including applicable withholding taxes), shall be borne by the Subscriber. Accordingly, Subscriber shall pay or (if paid by TeamViewer US) reimburse TeamViewer US for all such taxes based on these Terms of Service or any fees payable hereunder (but not any taxes based upon TeamViewer US' revenues or income), together with any interest on such taxes if not due to TeamViewer US' delay.
Bank and credit card charges at Subscriber's expense.

27. U.S. government rights

If Subscriber is obtaining Software on behalf of any part of the United States Government, the Software and any documentation shall be deemed "Commercial Off the Shelf Software" and "Commercial Computer Software Documentation," respectively, pursuant to DFAR Section 227.7202 and FAR 12.212 and 52.227-19, as applicable. Any use, modification, revision, release, performance, display or disclosure of the Software shall be governed solely by the terms of these Terms of Service.

28. Equitable relief

The parties agree that irreparable damage would occur if any provision of these Terms of Service were not performed in accordance with the terms hereof and that TeamViewer US shall be entitled to equitable relief, including injunctive relief or specific performance of the terms hereof (without any requirement to post bond or guarantee), in addition to any other remedy to which TeamViewer US are entitled at law or in equity.

29. Miscellaneous

The delay or failure of either party to exercise any right provided in these Terms of Service shall not be deemed a waiver. These Terms of Service: (i) may not be amended by Subscriber, but TeamViewer US may amend these Terms of Service from time to time and shall post any amended Terms of Service on its website at, (ii) constitutes the entire understanding between the parties with respect to the subject matter of these Terms of Service and supersedes all written and oral prior agreements, negotiations and discussions between the parties relating to it, and (iii) is for the sole benefit of TeamViewer US and Subscriber and nothing herein, express or implied, is intended to or shall confer upon any other person or entity any legal or equitable right, benefit or remedy of any nature whatsoever under or by reason of these Terms of Service. If any provision of these Terms of Service shall be held to be illegal, void or unenforceable by any court of competent jurisdiction or arbitral tribunal, such provision shall be of no force and effect and shall not impair the enforceability of any other provision of these Terms of Service and the parties agree that the relevant provision shall be deemed replaced by such provision which is binding and enforceable and which differs as little as possible from the non-binding and/or non-enforceable provision, taking into effect the object and purpose of these Terms of Service. Except as expressly set forth herein, the remedies of the parties under these Terms of Service are cumulative and will not exclude any other remedies to which the respective party may be lawfully entitled. All notices must be in writing and shall be mailed by registered or certified mail (effective on the third day following the date of mailing), or sent via email to (with evidence of effective transmission). Subscriber may not assign, pledge or otherwise transfer these Terms of Service, nor any rights or obligations hereunder in whole or in part to any entity. Paragraph headings are for convenience and shall have no effect on interpretation.