The Offline Agent Alerts feature allows you to receive an alert when your Monitis Smart Agent (see Server/Device Monitors) or Custom Monitor is down.
If no data is received for a specified amount of time from an Agent or Custom Monitor that you have configured Offline Agent Alerts for, you will receive an Offline Agent alert.
The Offline Agent check is run at your predefined time interval (20 min by default, configurable), and if no data is received from your Monitis Smart Agent or Custom Monitor, an Offline Agent alert is generated and sent to your selected contact(s).
There is no continuous alerting in Offline Agent. If your Agent doesn’t recover, you will only be receiving Offline Agent alerts once in 7 days for 6 months.
You can also configure receiving a recovery alert when your Agent or Custom monitor recovers.
To configure receiving alerts when your Monitis Agent or Custom Monitor is down, go to the Alerts menu and select Offline Agent Alerts.
The Offline Agent Alerts window will open..
Click on the Agents tab if you want to configure Offline Agent Alerts for your Monitis Agent(s), or click on the Custom Monitors tab if you want to configure it for your Custom Monitor(s).
Find the Agent or the custom monitor in the list, click the icon in the rightmost column to open the context menu and click Settings. The Offline Agent Alert Settings window will open.
Leave the Enable Offline Agent Alert box checked to enable receiving Offline Agent alerts.
Select the value from the Alert if the server has not responded for combo box to set the amount of time after which you would like to be alerted if no data is received from your Monitis Agent or Custom Monitor.
Check the Alert on Recovery box to enable receiving recovery alerts.
Under Select alert recipients select the contacts that you would like to receive the alerts, by checking the checkbox next to the contact.
Click OK when done.
You can also configure Offline Agent alerts from the Agent List.
Go to the Monitors menu and select Agent List.
The Agent List window will open, showing the list of all your Monitis Agents.
Find the Agent in the list, click the icon in the rightmost column to open the context menu and select Offline Agent Settings.
The Offline Agent Alert Settings window will open.
Follow the steps above to configure Offline Agent alerts.
For custom monitors, you can also configure Offline Agent alerts from the context menu.
Open the context menu and select Edit Offline Agent Settings.
The Offline Agent Alert Settings window will open.
Follow the steps above to configure Offline Agent alerts.