Billing info is accessible for the reseller in his Monitis dashboard.
Invoicing is done on the 1st of each month with a single invoice and detailed billing by clients.
Only Discount agreed upon between Monitis and the reseller applies to reseller account, no other discounts/coupons apply.
There are 2 payment methods available for resellers: prepaid and postpaid. By default, postpaid method is activated for all clients. Payment method is assigned on the client level.
For prepaid 2 billing cycles are available: monthly and yearly. Billing cycle (month or year) is assigned on the order level. For postpaid only monthly cycle is available.
Prepaid would be fully prepaid independent of suspensions and activation during the cycle (month) and will be billed at first day of the BILLED month.
Postpaid will have the same cycle (from first day to the last day) but will take into account the suspensions and activations and will be billed at the first day of the NEXT month.
You can find detailed description on the payment methods here.
Switching from prepaid to postpaid and vice versa will be done by Monitis per your request: for that you need to contact Monitis Sales.
Important: as yearly cycle is available only for Prepaid, it is not possible to switch from Prepaid to Postpaid payment cycle if the client has order(s) running on yearly billing cycle – active, suspended, or not activated yet.
You can find detailed description on how to switch from prepaid to postpaid and vice versa here.
If you have any questions or need further assistance please give us a call at 1-800-920-4963 or email us: firstname.lastname@example.org