Tips & Tricks

False Alerts 

  • We recommend that you have at least 2 locations monitoring your site.
  • When applicable set notifications for 1 failure from 2 locations…. NOT  1 failure from 1 location .
  • Network noise or issues along the route we are taking that are beyond our control may cause false positives. Having another site to confirm the outage will help eliminate the false positives.

 

Why did I not get an Alert

  • Does the monitor have notification rules ?
  • Was the rule meet?
  • Has the contact been verified ?
  • Is the contact active ?
  • Are there SMS credits available ?
  • Have you checked Spam?
  • Was the monitor under maintenance period ?
  • Is the Agent configured to send an alert if no data is received ?  Account> Configurations> Options> Monitors tab>  check  “Send warning e-mail when no data from agent”
  • Then go to Views>Agent List, select the Settings icon (gear) then select the contact to be alerted
  • By default the Dashboard will send the alert after 20 minutes of no Agent activity

 

The Alert gives no information on the outage

  • Under the settings of the contacts, uncheck Plain Text
  • This will allow images that give more detailed info about the check to be displayed
  • This also allows the Trace Route report to be attached if the trace route is applicable (paid for)

 

What is SLA ? (Service Level Agreement)

  • Monitis gives you the ability to track your sites , your clients, or your hosted providers agreed SLA
  • The SLA config does not trigger alerts. It just provides metrics and data to verify the SLA is being meet or not

SLA Uptime:

  • The calculated percentage of your sites up time over the past 24 hrs, 7 days and 30 days

SLA Response time:

  • The time in which your site should be responding  by

 

Where are my Monitors? 

  • To locate a monitor you may have misplaced.
  • Monitors> hover over the monitor type>> then select LIST

 

Agents VS Monitors 

  • Agents are the piece of software you install on your server that communicates with your dashboard (Free)
  • Internal Monitors are the configured  items, cpu …ram…processes….etc…. you are monitoring through the installed agent
  • External monitors are configured public sites..IPs..URLS
  • One monitor means that you can have one type of test for a single URL or server. So in case of external monitor that means you can have only one check(http, https, IMAP, POP3, etc.) on a single URL. In case you will need to monitor both http and https on a single URL you need to have 2 monitors. The same is true for internal monitors, so 1 monitor is a test of a particular type(Hard Drive, Memory, CPU utilization). In case you need to monitor all of these on a single server you will need to have 3 internal monitors available.

 

I received my SMS verification code….now what?

  • Go to your contacts
  • Select the Gear Icon of contact
  • Enter in verification code
For more information please see the Contacts Section Step 3.

Can I change the User Agent used for my External monitors ?

  • Yes.  Account > Configurations > Options > Monitors Tab

Snapshot

  • Shows the latest check results for tests. You may view all tests’ response times and statuses, or you may watch them tag by tag via clicking on the Tags link and selecting the appropriate tag name.

 

Server went down and I did not get an Alert

  • You must configure the dashboard  to receive an alert if your servers does not check in.
  • Account> Configurations > Options > Monitor Tab > select “Send warning e-mail when not data from agent”
  • Then go to Views >Agent List > select the Settings Icon (gear) and choose the contact to get the alert.