Alerting via HipChat

Integrating Monitis alerting with HipChat will post Monitis problem and recovery alerts (including Offline Agent Alerts) in a HipChat Room.

Creating Hipchat Contact in Monitis

To integrate with HipChat you need to create a HipChat type contact in Monitis and define the Hipchat room to post the alerts to.

If you have enabled continuous alerting in the alert rule (see Alert Rules in Alerts 2.0), every new alert will be delivered as a new message in the HipChat channel.

To add a new HipChat contact, in your Monitis dashboard open the Contacts window by going to Contacts -> Alerts.

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Click New Contact to add a new contact.

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Under Contact Type select HipChat.

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Provide a Contact name: can be anything you choose.

Select a Contact group for this contact if you want to.

Select the Time Zone.

Check the Enable sensitive alerting box if you want to be alerted even when the problem recovers faster than in 1 min.

To integrate with HipChat, in your HipChat room click Room Actions and select integrations.

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In the pop-up screen, click Check out HipChat integrations.

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You will be taken to HipChat integrations page. Locate Monitis and click on it.

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In the Monitis integration page click Add Integration.

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Select the room and click Continue.

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You will see a screen where you need to authorize Monitis access to this HipChat room.

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Click Approve.

You will see an auto generated token.

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Copy the token, and back in Monitis dashboard in the New Contact window paste it into the Token field.

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Under Room to post enter the name of the room.

Important: HipChat token is valid only for posting messages to one room. If you change the room name in Monitis contact but leave the old token, no alerts will be posted to the new room. To post alerts to new room repeat the steps above to generate a token for it.

Click Next to set up alerting for this contact.

See Alerts in Alerts 2.0 and Alert Rules in Alerts 2.0 for information about alerts and alert rules.

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Click OK to finish adding the contact.

 

Alert Appearance in HipChat Channel

Below you can see a sample format of Monitis alerts in HipChat.

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Limitations

Alert acknowledgement mechanism is not available for HipChat alerts.