Adding Alert Rules

Alert Rules can be added to:

  • Individual contact, to choose the monitors that you want this contact to be alerted for.
  • Individual monitor, to choose the contacts that you want alerts for this monitor to be sent to.
  • Multiple Monitors in bulk.

The number of Alert Rules that can be assigned to an individual contact, individual monitor or multiple monitors is not limited. You can assign as many Alert Rules as you want to build an effective escalation path for your alerts.

Adding Alert Rules to а Contact

To add Alert Rule to a contact, go to the Alerts menu and select Contacts.

The Contacts window will open.

Find the contact in the contact list, click the icon in the rightmost column to open the context menu, and select Alert Rules.Contacts

The Alert Rules window will open, showing the name of the selected contact and the list of alert rules assigned to the contact.

To add a new Alert Rule, click Add Alert Rule, and select from the list the type of monitor that you want to add the new Alert Rule for.
Alert_Rules__001

Note: Alert Rules are defined differently for different monitor types.
E.g. for Uptime, Transaction and Full Page Load monitors Alert Rules are defined based on the number of failures per location and the number of locations to fail from, as in the example above. And for Server-Device, Application and Custom monitors Alert Rules are defined based on the number of repetitive failures and the fail condition, typically a threshold crossing by some monitored metric (see Configuring Alert Rules for Different Monitor Types).

For example, click Uptime to add alert rule to any of your uptime monitors.

The New Alert Rule window will open.Adding_Alert_Rule_from_Monitor

Select the monitor or monitor group that you want to receive alerts for from the drop-down list.

Note: selecting all monitors of a specific type (e.g. “All Uptime Monitors”), or a monitor group, will automatically extend the newly created rule to all future monitors created under the same monitor type or the same group.

Define the Alert Rule by selecting the number of failures per location and the number of locations to fail from.

Example:

The User has selected Alert upon 2 failures from 2 locations for some monitor M.

The user will be alerted when M has failed:

–       At least 2 times in a row from some Location 1.

–       For the second time in a row from some Location 2 while M has not recovered from Location 1.

Note:  It is strongly recommended to alert only after a monitor has failed from at least two locations for all monitors using multiple locations.  This will reduce network noise.

Leave the Alert when fixed box checked if you want to be notified when the problem is recovered.

Check the Receive continuous alerts checkbox if you want to be notified continuously of the problem until it is recovered (see Number of Problem Alerts).

The default option for alerting is 24/7, so you will be receiving alerts with no hour/day limitation. Click Show advanced options if you would like to limit alerting to specific weekdays and/or hours.Adding_Alert_Rule_from_Monitor__001

Click Daily time schedule to limit receiving alerts to a specific hour range.
Click Specific days only to limit receiving alerts to a specific weekday range.
Pay attention that for the alerting schedule you need to specify time in GMT, not your home time zone.
Click Add Rule when finished. The added alert rule will appear in the Alert Rules window in the list of alert rules for the selected contact.

Note: if you have selected a monitor group, you can select then which monitor(s) in the group you want to receive alerts for. Just click on the monitor group name, and select the monitors you want. Click OK when done.

New_Alert_Rule__All_FPL_Monitors_
Adding Alert Rules to Monitors

Adding Alert Rules to Individual Monitor

Adding Alert Rule to a New Monitor

Whenever you configure a new monitor, the Alert Configuration window will open and you will be prompted to select the contact(s) to send alerts for this monitor to.
Alert_Configuration

– Choose Send to All Contacts if you want to send alerts for the new monitor to all your Monitis contacts. Default Alert Rule will be created for the monitor, and alerts will be sent to all contacts.

Note: the following default Alert Rules are set:

  • For Uptime monitors: alert if failed 1 time from 2 locations.
  • For Transaction and Full Page Load monitors: alert if failed 1 time from 1 location.
  • For Server/Device monitors: alert if failed 1 time.
  • For custom monitors: alert if failed 1 time.
  • Alert when fixed is enabled for all monitor types.
  • Receive continuous alerts is disabled for all monitor types.

– Choose Custom Configuration (Advanced) if you would like to configure manually alert rule(s) for the newly created monitor.

The Add notification rules window will open.
Add_Alert_Rule_Manually_

Click Add Alert Rule and follow the instructions below under Adding Alert Rule to an Existing Monitor to create Alert Rule(s) for the newly created monitor.

– Choose Don’t Send Alerts if you don’t want any alerts to be sent to the newly created monitor.

Adding Alert Rule to an Existing Monitor

To add alert rule for an existing monitor, click on the icon in the top right corner of the monitor to open the context menu.
Module_Settings_

Click Alert Rules. The Alert Rules window will open showing the name of the monitor and the list of Alert Rules configured for the monitor.
Adding_Alert_Rule_from_Monitor_

Click Add Alert Rule. The New Alert Rule window will open.
Adding_Alert_Rule_from_Monitor

Select from drop-down list the contacts that you want to receive alerts for this monitor. You can select all contacts, one contact, or a contact group. You can also create a new contact by selecting Add New Contact (see “Adding Contacts“).

Define the Alert Rule by selecting the number of failures per location and the number of locations to fail from.

Note:  It is strongly recommended to alert only after a monitor has failed from at least two locations for all monitors using multiple locations.  This will reduce network noise.

Leave the Alert when fixed box checked if you want to be notified when the problem is recovered.

Check the Receive continuous alerts checkbox if you want to be notified continuously of the problem until it is recovered.

The default option for alerting is 24/7, so you will be receiving alerts with no hour/day limitation. Click Show advanced options if you would like to limit alerting to specific weekdays and/or hours.

Adding_Alert_Rule_from_Monitor__001

Click Daily time schedule to limit receiving alerts to a specific hour range.

Click Specific days only to limit receiving alerts to a specific weekday range.

Click Add Rule when finished. The added alert rule will appear in the Alert Rules window in the list of alert rules for the selected contact.

Note: if you select a contact group, you can select then which contact(s) in the group you want to receive alerts for this monitor. Just click on the contact group name, and select the contacts. Click OK when done.
All-Contact_Group_

Adding Alert Rules to Multiple Monitors

To add Alert Rule to multiple monitors at once, go to the Monitors menu and select Monitor List.
Monitors_

The List of Monitors window will open.List_of_Monitors_

In the left pane of the window, select the monitor type.

Note: Alert Rules for multiple monitors can be added only for Uptime and End User monitors.

The list of all your monitors under the selected type will be shown.

You can edit or add Alert Rules for any monitor in the list by clicking on the icon in the rightmost column to open the context menu and selecting Alert Rules, but you can also add Alert Rule to multiple monitors.

To add Alert Rule to multiple monitors, select the monitors that you want to add Alert Rule to, go to the Actions drop-down list and select Alert Rules.Changing_Alert_Rules_

The New Alert Rule window will open.
Adding_Alert_Rule_from_Monitor

The Alert Rule defined in this window will apply to all monitors that you have selected.

Select from the drop-down list the contacts that you want to receive alerts for this monitor. You can select all contacts, one contact, or a contact group. You can also create a new contact by selecting Add New Contact.

Define the Alert Rule by selecting the number of failures per location and the number of locations to fail from.

Note:  It is strongly recommended to alert only after a monitor has failed from at least two locations for all monitors using multiple locations.  This will reduce network noise.

Leave the Alert when fixed box checked if you want to be notified when the problem is recovered.

Check the Receive continuous alerts box if you want to be notified continuously of the problem until it is recovered.

The default option for alerting is 24/7, so you will be receiving alerts with no hour/day limitation. Click Show advanced options if you would like to limit alerting to specific weekdays and/or hours.
Adding_Alert_Rule_from_Monitor__001

Click Daily time schedule to limit receiving alerts to a specific hour range.

Click Specific days only to limit receiving alerts to a specific weekday range.

Check Overwrite existing rules checkbox if you want to replace all the existing Alert Rules for the selected monitors with this new rule. If you do not check this box, the new Alert Rule will be just added to the existing one(s).

Click Add Rule when finished.

Note: for newly signed-up Monitis users, a default “Alert for all uptime monitor failures” Alert Rule is assigned by the system to the email contact created automatically using the sign-up email address, with the below parameters:

  • Alert if failed 1 time from 2 locations.
  • Alert when fixed is enabled.
  • Receive continuous alerts is disabled.