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Do you have questions about Monitis?

We have the answers you need

General

How much does Monitis cost?


Can I try Monitis for free?


How many monitors can be run during the trial period?


I’m being told that my account is expired even after I paid.


I tried to add more monitors, but it didn’t work. I paid in PayPal and was billed for an upgrade.


How long does it take for data to start showing up on my dashboard?


I am interested in offering Monitis to some of my customers. How many monitors would I need per customer?


Can I create sub-accounts with limited access privileges?


For real user monitoring, is there anything I need to do besides copy the given tracking code into my page?


Do you have a public facing page for your services that allows me to create a page that my customers can see?


If I decide I need more of a given monitor type, how do I incrementally add them?


Can I use my company logo on reports?


Do you have an API?


What is NOK?

Internal monitoring

Can I currently run a scan of all the computers on the domain, receive a part of the information, and put it in a database?


Do I have to install the agent on every computer for internal monitoring to work?


Will data load only if it exceeds the thresholds that I’ve set (e.g. if the CPU exceeds 50%)?


What are the free and page size limits on the Memory Monitor?


What items can be monitored on a server?


What Operating Systems are supported for Server/Device monitoring?


Does checking CPU usage and storage for 1 internal server require 2 Server/Device monitors?


Is the agent compatible with Windows server 2012 R2 64b?


How much load do the agents create on a server?


Can I be alerted if my database grows to a certain size?


What about monitoring for specific products, such as Microsoft® Exchange, SQL, Server IIS, etc.?


What if there’s a packet or something stuck in the network connection? Can we have an alert sent for that?

Uptime monitoring

How the price for Uptime monitoring is calculated?


What are the IP addresses of your Uptime monitoring locations?


Is there a limit to the number of sites I can monitor using Uptime monitoring?


If I want to check PING and HTTP for one URL, does it count as two monitors?


How can I monitor the full page load time of my webpage and see a view of all objects such as pictures and Flash?


Can I check for text in my page using the Uptime monitor?


What is monitoring frequency?


In what countries and cities are Monitis uptime monitoring checkpoints located?

Full page load monitoring

What is the advantage of Full Page Load monitoring vs. Uptime monitoring?


What data do I see if there is a failure?


How much does Full Page Load monitoring cost?

Alerts and notifications

What types of alert notification are available in Monitis and what are their prices?


Are notification messages customizable?


How many email accounts can be set up as contacts for monitoring?


Can I enable both email and SMS alerts for the same monitor?


Is there a way to receive alerts continuously when there is an issue detected by a monitor?


Can I use SMS notifications during the trial period?

Transaction monitoring

Where can I download the recording tool for Transaction Monitoring?


What data do I see if there is a failure in my web application?


How do I record a transaction script?


How much does transaction monitoring cost?

Cloud monitoring

In my web program I can create and destroy EC2 instances dynamically. Can I monitor those instances automatically once they’re created?


How do I enable my Amazon EC2 monitoring, and how much does it cost?

Web Stress Tester

Does Web Stress Tester load embedded resources e.g. images, CSS, JavaScript, Flash Objects?


Where can I see a demo for Web Stress Tester?

Quick question?

Look for answers on our Support Site.
Or simply file a support ticket to get a personalized answer for your specific need.

Still stuck? Talk to us

We’re there on Live Chat and on the phone between 7am GMT – 10pm GMT Mon – Fri. Yes, and we speak English, German, Portuguese, Norwegian, etc.

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