IT professionals are responsible for many tasks, but their main business objectives are to: align IT with the business and using IT to increase the efficiency of the business. In aligning IT with business, this requires the IT professional to make certain decisions and determine which actions to take that will best benefit the business. For operational efficiency, this means that while using the same amount of resources, service delivery is improved while lowering the costs at the same time.
In an effort of continuous improvement, IT must work to lower the cost of managing infrastructure. The traditional school of thought is to accomplish this through holistic, comprehensive approaches that are centralized in nature. This is the challenge that must be met in order to eliminate inefficiencies associated with silos and turf wars that result in fragmented IT management practices, and ultimately drive up the costs of system management.
To be effective, the IT system management infrastructure must: 1) Simplify and streamline system management through automation 2) Enable IT to perform proactive system management, heading off potential problems before they result in service degradation 3) Enable IT to prioritize system management activities based on business impact 5) Permit integration of IT processes across IT service management disciplines.
In order to meet agreed upon service levels (SLA’s) the system infrastructure must contain a strong monitoring component. This monitoring component, in order to be effective and efficient, must be done in a comprehensive manner from a centralized perspective. In addition to meeting agreed upon SLA’s, this will allow IT to minimize initial and resolution response times for any and all business critical services.
In the past, IT monitoring infrastructure was either agent-based or agentless, and IT companies were forced to choose between the two. Now, thanks to innovative new technology, the advantages of agent-based and agentless monitoring can be combined into a single, superior system. Using Monitis, IT organizations can choose the monitoring system that best fits their needs and budgets.
Monitis offers a fresh hybrid approach that provides the advantages of both agent-based and agentless monitoring. With the latest hybrid monitoring approach, IT can merge agent-based and agentless monitoring technologies to produce a single, integrated enterprise monitoring infrastructure. It provides the vastly granular monitoring presented by agent-based technology where required, combined with the cheaper cost of agent less technology, where in-depth monitoring is not needed. For example, the IT staff can apply agent-based monitoring on crucial ERP and Web servers, and put implement lightweight presence or agentless monitoring into action on less significant servers and department printers. This provides IT a complete and affordable view of the whole IT environment. As an outcome, the IT Staff will achieve operational visibility into all components of the IT environment, monitoring components that were not previously monitored.