The Ultimate List of Messaging Integrations Your Business Needs in 2017

incident and alert

 

It’s a known fact that the success of a company is vitally linked to how fast it can adjust to the speed of the market and adopt new technologies. This often means a tight balancing act of not only incorporating new business applications but leveraging the massive amounts of data that are now available, transforming that data into consumable formats, and then distributing that information across increasingly complicated supply chains.

 

When a company decides to move forward on its cloud strategy and integrate with new SaaS tools, it will often face a number of unforeseen challenges.

 

If not properly addressed, these can lead to significant costs run-ups, time delays, and other points of failure within the business ecosystem.

 

In order that clients are equipped with the latest cutting-edge capabilities in web monitoring, Monitis has introduced a line-up of new product features and integration alerts over the past year to ensure that no performance issue ever goes unnoticed.

 

 

These integrations will come very handy for any collaboration-based entity which heavily depends on timely alerts and incident management and wants to reduce alert fatigue by using relevant and all-in-one environment.

 

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Slack

 

Slack is a cloud-based team collaboration platform that is used for real-time messaging, search, archiving and more. The tool has received lots of accolades from early adopters as being easy, intuitive, and fun to use.

 

One of the most innovative aspects of Slack is its famous #Slackbots, which can do everything from scheduling appointments, helping complete your profile to answering questions.

 

Software bots have been around for a while, but Slack made them famous. And now recently Google and Slack have confirmed a strategic partnership to allow deeper integrations of Slack (and its robots) into the various collaboration services that Google offers.

 

Monitis users can communicate via Slack channels so that any Monitis problem and recovery alerts are posted immediately along with pending recovery status. The Monitis and Slack integration feature is just another helpful way to automate alerting across multiple collaboration tools.

 

 

OpsGenie

 

OpsGenie is an alerting platform that leverages the latest mobile app push notification technology to deliver messages in real-time to the right people. OpsGenie provides value by delivering alerts in a way that reduces MTTR (mean time to repair) and reduces overall administrative overhead. This means no more time wasted efforts at trying to track down log files. With OpsGenie, alerts are delivered seamlessly and on time – right when you need them.

 

OpsGenie has a specific API integration with Monitis, which enables the web monitoring platform to send alerts to the OpsGenie API with all the detailed information. This means that essentially OpsGenie acts as a dispatcher for Monitis alerts by ensuring that the right people are notified of any downtime issues. These alerts are routed through on-call schedules, email, text messages, phone calls and iPhone & Android push notifications, and are repeated until the alerts are acknowledged and closed out.

 

 

VictorOps

 

VictorOps is a cutting-edge incident management platform that provides businesses with real-time alerting and incident notification. VictorOps describes itself as “a hub for centralizing the flow of information throughout the incident lifecycle. Driven by IT and DevOps system data, VictorOps provides a unified platform for real-time alerting, collaboration, and documentation.”

 

What this means, in reality, is that VictorOps provides a virtual platform for real-time incident management so that companies can prepare for, react to, and recover from any incident regardless of location or device.

 

Monitis started adopting VictorOps alerting integrations into its platform to increase the effectiveness and efficiency of which critical issues are reported back to the customers. What this integration means is that whenever a Monitis alert is triggered it will automatically setup an incident in VictorOps so that customers can take advantage of VictorOps’ on-call schedule management, escalation policies, and incident notification system. The Monitis-VictorOps integration ensures that notifications are always forwarded to the right people at the right time based on a company’s particular escalation policy.

 

 

HipChat

 

HipChat is an instant messaging web service that offers features such as chat rooms, video chat, and screen sharing to provide effective collaboration opportunities for businesses. With a HipChat group room, teams can work together collaboratively and even remotely by adding ideas, content, and diagrams in real time.

 

Thanks to this integration customers are able to post Monitis problem and recovery alerts in their HipChat chatroom, including Offline Agent Alerts. The Monitis-Hipchat integration enables individuals and teams to work and collaborate more effectively, knowing that alerts are given highest priority and can reach them anywhere and at any time.

 

 

JIRA

 

JIRA is a popular project management and issue tracking platform that allows developers and entire teams to manage their software and other project builds more effectively. JIRA offers full tracking of all issues and makes the lifecycle easily transparent. Users can organize issues, assign tasks, and follow team activities through a workflow. The nice thing about JIRA is that it can be easily customized to follow a company or department’s unique business process, rather than the other way around.

 

The Monitis and JIRA integration provides an effective way for the two systems to talk to each other and to allow users to create and track all automated tickets and keep updated on any performance issues impacting their infrastructure.

 

 

Webhooks

 

Webhooks are HTTP callbacks or simple event-notifications given via an HTTP POST. A web application that uses “webhooks” will POST a message to a URL when some event occurs such as pushing code to a repository or else when a comment is made to a blog.

 

Webhooks can be configured in Monitis to trigger alerts. This means that whenever an alert occurs, Monitis makes an HTTP/s request to the URL configured for the Webhook.

 

Another feature about Webhooks is that whenever an alert is sent the user is able to parse the request and use the alert params (metrics, values, etc.) for different types of a trigger-like functionality for configuring post-alert actions on their side. Webhooks also allow users to gather data with both GET and POST methods in the following formats: JSON, XML, Query string.

 

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